Good Service Along the Way

You may remember that back in May, our shower seat gave way and dropped me onto the floor of the shower stall - it wasn't a pretty picture! At the time we were between Banff and Jasper with no e mail capability and no phone service, so we made the conscious decision to let notifying the manufacturer of the coach or the shower seat ride until some later time. By the time we got around to taking care of that, the warranty period had officially passed. But not to worry! Newmar has a dealer rep in Anchorage, so from the road we called Karen's RV. We spoke to Jerry and he went to work to see what could be done on that and a repair on one of the fluorescent ceiling lights as well. In short order, he called back with some news. The light was ordered and should be available when we pulled into town. He made a call to Newmar to explain what had happened with the shower seat and they opted to extend the warranty period to the product as a courtesy to us. We really liked working with Jerry! There were a few e mails back and forth, several phone calls back and forth - he was pleasant, prompt to take care of business, and got everything done as planned- and saved us a pile of money to boot. You can't ask for more than that, especially since he fit us in so very promptly for the service we required.
Now that might not seem like a high interest post for a lot of you, but there is a point I wanted to make here. Full timing on the road, you hear complaint after complaint about service providers not working you in when you need service, or not returning calls or e mail, or not being cordial and easy, or even fun, to work with on things that need working on. Problems are going to arise. It's the nature of the beast. Maybe we have just been lucky so far, but we certainly have not found that to be the case. All along our route, whenever we needed service, parts, or information, we have received excellent service and consideration. In part, we know that this is just the way Newmar likes to provide service for their coach owners- they associate themselves with companies and individuals who understand there is work to be done- and getting it done quickly and cordially benefits everyone. We can also clearly see that there are a lot of good, hard working people in this country and if you treat them right, it comes back to you time and time again. In the picture below, that's Jerry on the right, already off to help out the next customer at Karen's RV in Anchorage.
I wanted to add a thank you to WingFoot - the Goodyear dealer in Anchorage, who took us right in to check out the wear on the tires at roughly the halfway point in the trip (mile wise, that is). Everything looked good to them- alignment right on, tire toe right on, wear normal at the 15,000 mile mark. Fast service, friendly service, VERY reasonably priced.

The pace of the new posts has slowed a bit right now. We are away from the computer and sometimes cell phone service as well while we are off exploring the area around Anchorage. But there's some good stuff coming, so check in often....